Terms of sale
Last updated 31 October 2026.
Who we are
Bryntent is the trading name of Bryntent Ltd, a company registered in England and Wales, company number 17560660. Our registered office and geographic address is 1 Nant-Fawr Court, Cardiff CF23 6JY, Wales, United Kingdom. Email: hello@bryntent.co.uk.
Products and prices
We sell roof tents and related items. Prices are in pounds sterling. Sizes, weights and descriptions are the maker's figures and are confirmed against the first delivery.
Pre-orders and delivery dates
Some products are pre-order. We order from our maker in batches of five tents. A batch closes when five tents are ordered or on the 15th of the month, whichever comes first. If fewer than three tents are ordered by the 15th, we may move them to the next month's batch; we will tell you, and you can cancel for a full refund. We email you when your batch closes; delivery is estimated at about 8 to 10 weeks after that. The estimate is not a promise, because stock travels by sea. If we cannot deliver within 30 days of the estimate, you may cancel and we will refund you in full.
Payment
You pay online by debit or credit card. Stripe processes the payment, so we never see or keep your full card number. Prices are in pounds sterling. For pre-orders you pay a refundable deposit of £99 per tent when you order and the balance when your tent is in the UK, before we send it out or you collect it. Your order is accepted when we email you to confirm it, and the price you saw at checkout is the price you pay. The deposit is shown at checkout. We email you when your tent is in the UK and the balance is due before delivery. If you cancel before delivery, we refund the deposit in full.
Delivery and collection
You can collect in Cardiff, or we can arrange courier delivery in the UK mainland. A boxed tent weighs 58 to 74 kg, so please arrange help to unload it. Delivery is not included in the price of the tent; you pay the delivery charge, which we quote before you pay the balance. Risk passes to you when the tent is delivered or collected.
Fitting and safe use
You are responsible for checking that your vehicle and its roof rails, rack or bars can carry the tent and bracket and for fitting it as the instructions say. Never exceed your vehicle's dynamic roof load limit. Our fit checker is a guide only.
Warranty
Your statutory rights apply in full. If a fault appears, contact us and we will repair, replace or refund as the law requires.
Cancellation and returns
You can cancel within 14 days of delivery, and at any time before delivery on a pre-order. If your car needs one-off brackets made just for it, £100 of the price pays for them, and once your batch closes and they are made, that £100 is not refundable if you cancel or return the tent. If your car uses a standard bracket we can reuse, as on the Land Rover Defender, there is no charge. We tell you which applies when you send your roof photos. The £100 is always refunded if the tent or brackets are faulty or not as described, or if we deliver more than 30 days late, and if you cancel before your batch closes you get everything back. If you cancel after delivery, you pay the cost of returning the tent unless it is faulty; we estimate a courier collection from mainland UK at up to £120. See our returns and cancellation page.
Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise we are liable for losses that are a foreseeable result of our breach.
Law
These terms are governed by the law of England and Wales. If you live in Wales, England or Scotland, you can bring a claim in the courts of the part of the UK where you live.